The custom canvases people keep are almost never the technically best ones. They are the ones with a person, an animal or a place in them that the painter misses. That is worth saying plainly, because it explains what this product is actually for.
A stock kit is bought on taste — you like cabins, or waterfowl, or florals. A custom kit is bought on attachment. Those are different purchases and they behave differently once the painting starts.

What people actually send
Overwhelmingly: the dog that has gone. The childhood house. A wedding photograph. A grandparent. A place someone stood once and has thought about since.
Very rarely a landscape they found attractive. If it were only about the image, a stock design would do — and often be better composed.
Why the painting feels different from the photograph
A photograph is looked at for a second or two. A canvas from the same photograph takes ten to twenty hours, and you spend that time looking at nothing else.
You end up knowing the picture in a way you did not before — that the light fell on one side of a face, that a fence post leaned, that a coat was three colors rather than one. People describe finishing a custom canvas as feeling like time spent with the subject rather than time spent making a thing.
That is also why the dull middle hour is survivable on a custom kit and often is not on a stock one. There is a reason to keep going that has nothing to do with painting.
The practical side, because it decides whether it works
The emotional case only pays off if the conversion is good, and that comes down to the photograph:
- One clear subject, large in the frame, in soft daylight.
- Separation from the background. A dark dog on a dark sofa gives the converter nothing to work with.
- Faces need size. One face on a large canvas works. Four small faces does not, whatever the sentiment attached.
- Send the original file, not a screenshot or a copy that has been through a messaging app twice.
Expect a painting of the photograph rather than a reproduction. The palette is reduced to a set of flat regions, so soft gradations become defined shapes. On a face that reads as a slight stylisation. Most people find it is the part that makes it feel handmade.
Giving one
Two versions of this work, and they are quite different gifts.
Giving the kit hands someone twenty hours with a photograph that matters to them. Giving the finished canvas means you spent those twenty hours, which is the thing being given. Both land. The second one lands harder and takes a month, so start in November if it is for December.
Ledgebay custom canvases are printed in the USA and ship with three brushes.
Common questions
What photograph works best?
One clear subject, filling much of the frame, in soft even light, with the background clearly separate. Phone photos are fine if they were taken in good light.
Can I have several people in one canvas?
You can, but each face needs room. Go as large as the wall allows, and accept that a group shot is the hardest thing this format does.
How long does a custom canvas take to paint?
Similar to a stock kit — ten to twenty hours depending on size and how busy the photograph was.
Will it look exactly like my photo?
No, and it is not meant to. The colors are reduced to a limited numbered palette, which is what makes it paintable and what makes it look like a painting.